Terms & Conditions

General information

Katori Atelier serves as the commercial label of Katori Atelier LLC, located at 1101 Pacific Ave, Tacoma, WA 98402, United States. The registered merchant, contact details, and official filing numbers appear in the Legal Notice and inside your confirmation note. We accept returns solely at the specific facility address issued after your return notice; never post a parcel elsewhere.

Website use

You must be at least 18 years of age to order from our workshop. Our boards and site are intended for household, non-commercial use unless arranged through a separate written accord. We hold the right to turn down, scale down, or cancel an order if shipping details are unverifiable, stock is exhausted, or irregular activity is flagged, in which case we return your funds at once.

Pricing, taxes and customs duties

All amounts appear in USD. Packing and transport rates display in your cart prior to your final confirmation. If an obvious pricing error occurs, we may adjust it before boxing the parcel, inviting you to proceed at the true price or cancel without fee.

3.1 VAT and customs duties

Shipments sent inside United States include relevant VAT. For parcels traveling outside United States, local import fees, tariffs, and clearance charges belong solely to the recipient. A parcel turned away at border inspection is handled as a standard return: outbound and return carriage charges are subtracted from your refund.

Payments, order placement and acceptance

We accept Cash on delivery, Bank transfer. We never handle or log payment card records or banking credentials on this website.

4.1 Order placement and acceptance

Your order registers once you finish checkout. We generate an automatic confirmation email bearing your reference code; the formal sale contract takes effect only when your package leaves the bench and we email your shipping note. Prior to handover, we reserve the right to decline the order and restore your payment.

4.2 Failed or incomplete payments

A parcel whose payment remains unsettled or interrupted stays on our shelves. For orders paid on delivery, any uncollected or refused box returns to our facility and the order is voided.

Privacy and personal data protection

We collect and handle the minimal data necessary to pack your parcel, address your messages, and safeguard the site, as detailed in our Privacy Policy. Our use of cookies and tracking tools is explained in the Cookie Policy. Both documents form part of these terms.

Product use, safety and personal use

Handle the board strictly in line with the care guidelines on the product page and the printed insert inside the box. Store it away from small children unless supervised. Photographs show actual workshop stock; monitor calibrations vary slightly, so subtle shifts in metal hue do not constitute an error.

6.1 Storage, expiry and disposal

Store your board clean and dry as outlined on the wrapping. If a batch date or maintenance milestone is noted, follow those limits. Recycle packaging cardboard and worn goods following your municipality guidelines.

No medical advice

Content across this site does not constitute health, medical, or dietary instruction. Descriptions address metal purity, kitchen preparation, and finish; they carry no curative claims. Consult a healthcare provider if you are pregnant, nursing, under treatment, or managing sensitivities that kitchen contact might touch.

Discount codes and promotions

Special pricing applies solely to orders confirmed while the notice is active and cannot be combined with separate offers unless stated in writing. Enter your promotional code at checkout before finishing payment; we cannot attach it retroactively. Any complimentary items supplied during an offer must return with the main goods if a refund is sought.

Shipping and delivery

Carriage methods, parcel routes, and handling fees are outlined on the Shipping & Delivery page. Transit times reflect typical working days after packing and do not serve as firm arrival promises. Multi-item requests may travel in separate shipments.

Delivery confirmation and risk of loss

We remain responsible for the parcel until the carrier hands it to you or your designated recipient; risk passes to you upon delivery. Please report package damage to [email protected] within 48 hours of arrival with clear photographs. Confirm your postal address before submitting; parcels returned due to an invalid address or failure to pick up are refunded minus carrier charges.

Returns, refunds and satisfaction guarantee

You may return your board within 60 days of delivery, subject to our Returns & Refunds criteria. Please secure a return slip from us beforehand and dispatch the box only to the provided workshop depot. We refund the item price; outbound postage is returned only if an error or material flaw originated on our bench. Your statutory rights under local law remain intact.

Warranty and product conformity

Every board must match its catalog specifications and arrive sound from our bench. Katori Atelier provides a 1-year limited statutory warranty covering manufacturing defects, material warping under standard kitchen use, and structural delamination. The warranty excludes normal aesthetic knife marks, abrasive scrubbing damage, commercial abuse, or drops on hard surfaces. Should an item show a structural defect within your country's statutory warranty window, we will assess it and repair, replace, or refund it accordingly. Ordinary abrasion, edge wear, dropped impacts, and post-delivery neglect are excluded.

Rules of conduct and acceptable use

You may not misuse this site to place improper orders, disrupt operations, collect customer information, or publish harmful or unlawful material. We may suspend your access if these rules are disregarded.

Intellectual property

The photography, text, technical drawings, marks, and code across this platform belong to Katori Atelier LLC or its licensors. You may print portions for personal kitchen use; any commercial republishing, distribution, or copying requires our prior written agreement.

Third-party websites and links

This site may reference external links outside our control. We bear no oversight for their materials, terms, or availability. Mentioning a link does not imply an endorsement.

Testimonials, reviews and user submissions

Customer reflections on this site come from cooks who bought and handled the board; they share personal routine and do not promise identical results. By sending us photos, feedback, or notes, you grant us permission to post them publicly using your first name without compensation. We remove posted notes upon request and exclude any inappropriate or private details.

Disclaimer of warranties

This website is presented on an as-is basis. We take deliberate care to maintain precise descriptions, yet we do not guarantee uninterrupted browsing or error-free software. Statutory consumer protections regarding the titanium goods remain unaffected.

Limitation of liability

To the maximum extent permitted under applicable law, the liability of Katori Atelier LLC for any claim arising from order fulfillment or product use shall not exceed the total purchase price paid for the item, or $100.00, whichever is less. We accept full responsibility for losses stemming from intentional wrongdoing, gross negligence, bodily harm, or any claim where liability cannot legally be trimmed. For standard contractual slips, our exposure stays capped at typical, foreseeable losses.

Indemnification

You agree to hold us harmless from third-party claims arising from your breach of these conditions or materials you submit through our forms, within the bounds of applicable law.

Dispute resolution and governing law

These terms are governed by and construed in accordance with the laws of the State of Delaware and the federal laws of the United States. When a dispute cannot be resolved through direct conversation, claims may be brought before the competent court where the seller is registered; consumers retain the right to take legal action or defend claims within their home country courts. Non-waivable consumer protections of your residence remain fully enforceable.

Electronic communications

Receipts, parcel tracking notices, billing sheets, and formal letters are dispatched to the email provided during checkout. Keep this address functional and verify your spam settings; messages dispatched to that address are treated as delivered.

Assignment

We may assign our rights and contractual obligations to an entity that acquires our operations, provided your protections remain uncompromised. You may not assign your rights without our prior written consent.

No waiver

A delay or failure on our part to act upon a specific clause here does not waive our right to enforce that provision down the line.

Severability

Should any clause in these terms prove unenforceable, the remaining provisions stay intact, and the invalid term will be substituted with an enforceable term that reflects its original intent as closely as possible.

Termination

We reserve the right to suspend an account or decline new orders from anyone who violates these terms. Any parcel that has already left our workshop remains unaffected.

Entire agreement

These conditions, alongside our referenced policies and your purchase receipt, form the complete contract between us. If these terms are translated into other tongues, the text matching the language of the website where you placed your order governs.

Contact information

For questions regarding these terms, write to [email protected], call +1 (253) 863-6615, or submit a note on our Contact page. Our physical workshop address is 1101 Pacific Ave, Tacoma, WA 98402, United States.

Merchant

Katori Atelier LLC

Registered address

1101 Pacific Ave, Tacoma, WA 98402, United States

Email

[email protected]

Phone

+1 (253) 863-6615