Policy document · Revised October 2026Order now

Returns & Refunds

Name: Katori Atelier
Address: 1101 Pacific Ave, Tacoma, 98402, US
Telephone: +1 (253) 863-6615

We welcome returns on any piece ordered from Katori Atelier within 60 days of receipt, whatever your reason. This guide covers our handling conditions, necessary steps, fee responsibilities, and how swiftly we return your funds.

Please note: contact us for an authorized return reference before shipping, and dispatch the package only to the address we supply. Items forwarded elsewhere cannot be reconciled with your account.

Section 1

60-day refund guarantee

Our return period spans 60 days starting on the day the board reaches your hands. This policy covers damaged deliveries, material flaws, incorrect items, or a simple change of mind.

Section 2

Return conditions

Damaged or flawed metalwork: complete replacement or full refund, including original parcel shipping; please attach photos with your note.
Incorrect model delivered: we send out the proper board and arrange collection of the wrong piece at our own expense.
If you decide against keeping it: the board must remain unwashed, unmarred, and enclosed in its original box with all sleeves intact. You cover the return transit, and outbound postage is non-refundable.
Pieces unsealed or put to the prep counter cannot be restocked for sanitation reasons and cannot be returned unless defective.

Boards that exhibit signs of food preparation, knife wear, improper dishwasher exposure, or missing protective packaging are non-returnable due to kitchen hygiene and sanitary safety regulations.

Section 3

Returning a board to our workshop

Within 60 days of parcel delivery, write to [email protected] or call +1 (253) 863-6615 with your order number, your note, and clear photos if the metal arrived damaged.
We respond within one business day to share your return authorization code and workshop return address.
Pack the board into its original protective carton, include a slip showing your authorization number, and tape the parcel securely.
Post the package to our facility address and email us the tracking code. Retain your drop-off receipt until the transfer completes.

Section 4

Refunds and processing time

We inspect the board on our workbench within 3 business days of delivery and notify you by email. Funds return via your initial method: cash-on-delivery purchases are settled by bank transfer to your provided account, bank-transfer orders return to the originating account. Most banks post this within 1-5 business days.

Section 5

Exchanges and cancellations

To swap for another board dimension, carry out the return process and submit a fresh order; we credit the returned item once checked in. An order can be canceled without fee before it leaves our packing bench: send [email protected] your order reference.

Section 6

Questions about this policy

Reach us at [email protected] or ring +1 (253) 863-6615 throughout Mon-Fri 09:45-18:00, Sat 09:45-15:30. We address every inquiry within one business day.

Merchant: Katori Atelier LLC
Registered address: 1101 Pacific Ave, Tacoma, WA 98402, United States
Email: [email protected]
Phone: +1 (253) 863-6615