Shipping & Delivery
We box every finished piece from Katori Atelier by hand and release it to a tracked carrier. Here we detail transit times, parcel rates, and our procedure if a shipment is delayed, misplaced, or marked by transit damage.
Order processing time
Orders cleared prior to 15:00 on regular working days depart our bench that day; pieces ordered past that hour, over weekends, or on public holidays leave on the following working day. We send an immediate email with your reference number, followed by a dispatch message with parcel tracking as soon as it clears our hands.
Following your package
- Look up your dispatch notice or text alert and click the tracking link.
- Alternatively, visit our Track Your Order section and enter your order number.
- Parcel scans typically begin populating within 24 hours after our carrier logs the box into their depot.
- New movement logs appear at each sorting hub until the parcel reaches your door.
Estimated delivery times
Delivery estimates count working days from the moment the parcel leaves our workshop, rather than fixed promises. Deliveries to outlying locations can take an extra 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Displayed during checkout prior to final payment |
Shipping and handling costs
Standard parcel delivery is complimentary on United States orders above $120; smaller parcels ship for $8.50. The exact carriage charge for your destination appears at checkout before you submit payment.
International shipping
Shipments heading beyond United States display specific rates and transit windows during checkout. Destination tariffs and local taxes are assessed by your local border agency and remain the buyer's responsibility. If customs clearance is declined, we process the shipment back as a return.
Delayed, missing, or compromised boxes
6.1 Damaged
Inspect your package upon arrival. If the parcel or board shows freight damage, take clear photos and message [email protected] within 48 hours. We will build and send a fresh board at our expense or return your funds; you do not need to send the flawed item back unless we request it.
6.2 Lost
If courier scans stall for 5 business days, reach out to us with your order reference. We will file a formal inquiry with the carrier and either ship a replacement board or remit a complete refund, per your choice, within 10 business days of your report.
6.3 Parcels marked delivered that have not arrived
Please check first with household members, surrounding neighbors, and your local carrier annex, then notify us within 3 days of that delivery scan. We will initiate an investigation with the carrier and keep you posted until we see it settled.
Questions about this policy
Reach us at [email protected] or ring +1 (253) 863-6615 throughout Mon-Fri 09:45-18:00, Sat 09:45-15:30. We address every inquiry within one business day.
- Merchant
- Katori Atelier LLC
- Registered address
- 1101 Pacific Ave, Tacoma, WA 98402, United States
- [email protected]
- Phone
- +1 (253) 863-6615